Remote support, made human.

A simple, secure way for Vinet customers to get help. Download the app, share your permanent Remote Me ID, and approve the session when your technician asks.

Download for macOS Download for Windows

The download addresses stay the same as Remote Me is updated.

How it works

Open Remote Me

Your device displays its permanent Remote Me ID.

Share your ID

Give the ID to your Vinet technician.

Approve access

Nothing is shared until you accept the request.

Built for dependable Vinet support

Simple

A permanent ID means customers never need to create a support code.

Consent first

Every normal support session is approved by the customer.

Remembered devices

Technicians can securely organise managed devices with client details.